Five questions we're asked everyday
All of our clients are individuals, all with their own concerns and questions. However there are five questions we get asked more than any others...
You told me to open a 'basic' bank account. How do I do this?
Keep your money safe - open a new basic bank account.
You told me to make reduced payments. What happens now?
You need to use your budget and list of creditors (pages 4 and 5 of your personal action plan) and the example letter (in the resources section of your personal action plan) to offer reduced payments to your creditors.
Your creditors will contact you when you're make reduced payments to them. It doesn't matter whether you're making payments yourself or you've got a plan with us.
I've got a default notice. What do I need to do?
You'll get one of these from each of your creditors at some point. Find out what you need to do with your default notices.
I've got a letter from a collection agency. What does this mean?
If you’ve received a letter from a company you’ve not previously been in touch with it can be worrying. Find out what to do if you get a letter from a debt collection agency.
A lot of people get mixed up between a debt collector and a bailiff. Put your mind at rest with the differences between a debt collector and a bailiff.
How do I stop a payday loan company taking money from my bank account?
Stop a payday loan company taking money from your account by cancelling your continuous payment authority (CPA).