Frequently asked questions

What debt solutions are available?

Debt Remedy will give you advice based on your circumstances and recommend a solution. Common debt solutions include debt management plans (DMP), individual voluntary arrangements (IVA), bankruptcy, debt relief orders (DRO) or, in Scotland, a trust deed or a debt payment plan via the Debt Arrangement Scheme (DAS), but we'll recommend the one that's right for you.

How do you decide what debt solution is suitable for me?

Our advice is based on the following: If you can repay your debt in full over a reasonable period of time, we'll recommend a debt solution based on repayment over an insolvency solution. An insolvency solution may write off some or all of your debt, but it may also have a more detrimental impact on your chances of obtaining future credit.

We’ll advise you of your recommended solution, and also inform you of other solutions that are appropriate to your circumstances. This may include debt solutions that we cannot provide for you and where this is the case, we’ll inform you of other sources of information and help.

How does Debt Remedy work?

Debt Remedy offers the same expert advice as you would receive using our telephone service. We’ll help you to create a personal budget and take details of your debts. We’ll then use this information to work out your options. You’ll get a personal action plan explaining what to do next.

What happens after I’ve completed Debt Remedy?

After you’ve completed Debt Remedy we’ll give you clear and practical advice about how to deal with your debts. We’ll also provide simple steps for you to follow to get things started. This will include instructions on how to deal with your creditors while you’re getting things set up.

Can I get advice over the phone instead?

You can go through a full debt advice session by using Debt Remedy. However, if you'd prefer to receive advice over the phone you can call our Helpline.