How will you contact me?
We'll contact you in the ways you ask us to when you've spoken to us. We never use WhatsApp or similar apps to get in touch, so if you see a message claiming to be us - it's not. If you receive anything suspicious, get in touch with us using the details above.
Can I contact you if I live outside the UK?
We can only give advice and offer debt solutions to clients living in the UK in England, Wales, Scotland or Northern Ireland or clients from the UK living abroad on a short-term basis.
If you’re living abroad on a short term basis you must fit all of the following criteria for us to be able to advise you:
- You’ve lived in the UK in the last 3 years
- Your debts were incurred in the UK
- You access your money from a UK bank account and/or you are returning to the UK within the next 12 months
If your situation fits all of these criteria then please call us on 0044 113 297 0126.
You can get help with debts in the Republic of Ireland by contacting our telephone advice service, StepChange Debt Charity Ireland.
Can I contact you if I am hearing or speech impaired?
If you're hearing or speech impaired you can contact us using the Next Generation Text Service (NGTS). This replaces the older Type Talk service and lets you communicate using your computer, smartphone app or through a telephone relay assistant.
To find out more about how to use the service please visit the NGTS website.
Can I contact you if I'm self-employed?
If you’re self-employed and looking for help with your debts, please contact Business Debtline for free, specialised advice.
Make a complaint
We always try to provide the very best possible service. So if you're unhappy in any way we'd like the opportunity to try and put things right.
Visit our complaints page to find out how to get in touch.