About StepChange Debt Charity

Find out more about our experience, our services, and what makes us the UK's leading debt charity

StepChange Debt Charity

In 2012 we changed our name from Consumer Credit Counselling Service (CCCS) to StepChange Debt Charity as part of our plan to become more vocal about debt. As the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people across the country with debt problems. We still want to reach millions more.

We're experts

We're experts in helping people to manage and repay their debts.

We offer tailored advice and practical solutions to help you manage your debt.

We're different

We're a charity, so unlike many other debt advisors we're not driven by profits or shareholders. Our debt advice is always free and our priority is always you.

We know debt

We know how it feels. Our experienced advisors can help with practical solutions to put you back in control of your finances.

Get debt help now

Worried about debts? Debt Remedy can give a solution in just 20 minutes.

Prefer to talk?

Call us on 0800 138 1111

Give us a call on our freephone number*.

Mon-Fri 8am-8pm; Sat 8am-4pm.

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Our vision

We want to create a society free from problem debt.

We won’t achieve it on our own, but by raising awareness of the issues surrounding debt in the UK and building on the vital work that we have done over the last 20 years, we will help to overcome the massive problems that debt presents in the 21st century.

Over the last two decades, our service has grown massively. From the introduction of debt management plans, to the pioneering use of cognitive behavioural therapy to help with debt-related stress in our Wellbeing tool, we have shown the quality of client care that sets the standard.

We want to be recognised as the most trusted provider of free debt advice and solutions. We will continue to be the champion of all that is best in debt advice and debt management.

We are changing our name. But more importantly, we are changing lives. The value of what we do can never be underestimated. Problem debt causes untold distress to individuals, but the damage goes much further – ruining homes, wrecking families and affecting whole communities. Our interventions have helped transform the lives of millions. And we are committed to helping millions more.

What we promise our clients:
  • Our advice is free, confidential and impartial.
  • We know debt, so our clients can be sure we’ll provide impartial debt advice and the right practical solution.
  • Where appropriate, we support clients’ repayment of their debts through a sustainable, managed plan.
  • Where a repayment plan has been set up, we provide aftercare and support to each client through dedicated guidance teams.
  • We are a charity and conduct ourselves according to the rules and governing principles of the Charity Commission of England and Wales and the Scottish Charity Commission.
  • We are authorised and regulated by the Financial Conduct Authority.

CCCS: Our history

We have over 20 years' experience in helping people to become debt free.

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Our people

Our advisors make us who we are.

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Our latest blogposts

Get the latest news, advice and money management tips.

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Our partners

Learn about our partners, set up a referral process, order materials or contact our team.

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Current vacancies

A list of jobs currently available.

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Legal

The small print.

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© StepChange Debt Charity 2017

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.