We are committed to respecting and protecting your privacy.
The structure of the Site is such that you can browse any area within it, StepChange Debt Remedy in particular, without revealing who you are or any other personal information about you.
Authorised and regulated by the Financial Conduct Authority.
If you do elect to follow the advice offered in StepChange Debt Remedy, your personal details will be required to enable us to contact you. Your consent will be required before you proceed. We will keep all your personal information confidential and secure and we will only use this data to provide you with the services requested.
While visiting our Site, and in particular when accepting the debt advice provided by Debt Remedy, you may voluntarily choose to provide your email address. This information will only be used for the purpose of providing you with the specific information requested by you, or to send you important updates concerning our debt advice or the debt solution you may have chosen. Should you not select a debt solution following a Debt Remedy session, your email address will be deleted after 6 months. It will not be passed to any other organisation.
You may also choose to provide your email address (on our website, during telephone calls with us, or via other recognised means of providing us consent to communicate with you) as a means of signing up to receive StepChange Debt Charity emails and newsletters.
If you decide to use the StepChange Debt Remedy service, you will be provided with a web number to enable you to re-enter the Site at your convenience. You must take reasonable precautions to prevent the unauthorised use of your web number.
You should not record or disclose your web number in any way that may result in it becoming known to another person. This could lead to your financial details being accessed and used in an unauthorised manner.
You will be responsible for the accuracy of information transmitted by you and received by us between the time that you access the Site until you log off and exit it. Please note that this includes any input errors or instructions sent by anyone else, with or without your consent. Please do not therefore, leave the device you are using unattended while you are logged on to the Site.
Cookies are small data files that are sent to your browser. We use these to collect anonymous information about your use of the Site. Unless you have specifically set your browser not to receive cookies, your browser will automatically accept them. No personal data is collected from them.
Cookies can be deleted from your computer and if you wish you may set your browser not to receive cookies in future. For more information on how to control cookies on you machine, read this guide:
The information that the cookies collect is used to monitor the usage and measure the performance of the service that the Site offers.
Other than the StepChange Debt Remedy option, acceptance or rejection of cookies does not affect your ability to use this Site. Use of StepChange Debt Remedy requires acceptance of cookies. No personal data is collected from you unless you specifically provide us with that information.
We use the following cookies on our website: